Complaints / Notice / Takedown Policy

Effective Date: 18 April 2026

This Complaints / Notice / Takedown Policy explains how individuals or entities may report concerns to XFede regarding content, listings, media, claims, rights issues, misuse, or other material appearing on or through XFede.

1. Scope

This Policy applies to complaints or notices relating to property listings, project listings, images, videos, and media, documents or uploaded files, branding or intellectual property concerns, false or misleading claims, unauthorized personal data submissions, fraud or impersonation, abusive or unlawful content, or other material appearing on XFede.

2. Who May Submit a Complaint or Notice

A complaint or notice may be submitted by an affected individual, a property owner, a broker or developer, a rights holder, a legal representative, a government or regulatory authority, or any person or entity with a legitimate basis for the complaint.

3. Grounds for Complaint or Notice

A complaint or notice may relate to concerns such as false or misleading information, outdated or inaccurate listings, infringement of copyright, trademark, or other rights, privacy violations, unauthorized use of images, documents, or branding, unauthorized use of personal data, impersonation or misrepresentation, fraud or deceptive conduct, abusive, discriminatory, or unlawful content, policy violations, or other legitimate legal or compliance concerns.

4. How to Submit a Complaint

Complaints or notices should be sent to support@xfede.com. A complaint should include, where reasonably possible:

• your full name and contact information;
• the nature of your complaint;
• the exact content, listing, material, or behavior being reported;
• the relevant URL, page, screen, profile, or identifying reference;
• the reason you believe the material is unlawful, inaccurate, unauthorized, or in violation of rights or policy;
• any supporting documents or evidence available;
• and, where relevant, a statement of your authority to act.

5. Review Process

Upon receiving a complaint or notice, XFede may review the report, request more information, verify the identity or authority of the complainant where appropriate, assess the material internally, temporarily limit access to the material, place the listing or content under review, contact relevant parties, and take such action as XFede reasonably considers appropriate.

6. Possible Actions

Depending on the complaint and available information, XFede may take no action, request clarification, add labels or disclaimers, correct or edit content, limit visibility, temporarily suspend content, remove content, suspend access to submission tools, suspend or terminate accounts, or report conduct to relevant authorities where appropriate.

7. No Guarantee of Removal

Submission of a complaint does not guarantee that content will be removed or that any specific action will be taken. XFede may evaluate each case based on available evidence, applicable law, platform rules, competing rights and interests, and the specific facts presented.

8. False or Abusive Complaints

You must not submit false, malicious, misleading, abusive, or bad-faith complaints. XFede may reject, ignore, or take action in response to complaints that appear to be abusive, fraudulent, or intentionally misleading.

9. Personal Data Complaints

If your complaint relates specifically to privacy or personal data, XFede may direct the matter to the privacy contact and process it under the Privacy Policy and applicable data protection obligations.

10. Urgent Safety or Legal Situations

If a complaint relates to urgent harm, a serious legal issue, or an immediate risk, XFede may take temporary or immediate action before completing a full review where reasonably necessary.

11. Records and Documentation

XFede may retain complaint submissions, notices, correspondence, supporting documents, and related review records for legal, compliance, fraud prevention, security, and dispute resolution purposes.

12. Changes to This Policy

XFede may update this Policy from time to time. Any revised version may be published with an updated Effective Date.

13. Governing Law and Jurisdiction

This Policy is governed by the laws of the Arab Republic of Egypt. Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt, unless mandatory law requires otherwise.

14. Language

If this Policy is made available in more than one language, the English version shall prevail in the event of conflict, unless mandatory law requires otherwise.

15. Contact

• Email: support@xfede.com
• Phone: +20 122 814 0061
• Address: 15, 306 Street, Fifth Section, New Maadi, El-Basatin, Cairo, Egypt