Privacy Policy

Effective Date: 18 April 2026

This Privacy Policy explains how XFede collects, uses, stores, shares, transfers, retains, and protects personal data when you use the XFede website, mobile application, chatbot, forms, dashboards, and related services.

By using XFede, submitting your information, creating an account, sending an inquiry, or otherwise interacting with us, you acknowledge that your personal data may be processed as described in this Policy.

1. Who Controls Your Data

Your personal data is controlled by: TheFedExperience E-Commerce

Address: 15, 306 Street, Fifth Section, New Maadi, El-Basatin, Cairo, Egypt

Support Email: support@xfede.com | Privacy Email: privacy@xfede.com | Legal Email: legal@xfede.com | Phone: +20 122 814 0061

2. Scope of This Policy

This Policy applies to personal data processed through:

the XFede website;
the XFede mobile application;
chatbot conversations;
contact and inquiry forms;
dashboards and account areas;
partner, broker, developer, affiliate, influencer, and referral flows;
customer support and communications;
and other related XFede services.

3. Markets and Services

XFede may support users, campaigns, real-estate-related interactions, and business operations relating to: Egypt, Saudi Arabia, United Arab Emirates, Bahrain, Greece, and Oman.

4. Categories of Personal Data We Collect

We may collect the following categories of personal data.

A. Identity and Contact Data

full name;
email address;
mobile number;
WhatsApp number;
username;
contact preferences;
language preference;
country or city if provided;
and similar identifying or contact details.

B. Account Data

If you create an account, we may collect:

login credentials;
encrypted password data where applicable;
account preferences;
profile details;
saved items;
watchlists;
and activity associated with your account.

C. Inquiry and Preference Data

whether you want to buy, rent, sell, or invest;
preferred area or location;
budget;
installment or cash preference;
down payment information;
monthly payment preference;
unit type or subtype;
size preference;
delivery preference;
move-in timing;
investment goals;
and related property preferences.

D. Property, Listing, and Lead Submission Data

property details;
project details;
owner details;
broker details;
developer details;
contact details related to the submission;
location and pricing information;
listing materials;
photos, brochures, or files;
referral or source details;
and supporting documents where submitted.

E. Communication Data

emails;
messages;
chatbot conversations;
form submissions;
call requests;
meeting requests;
support tickets;
feedback;
complaints;
and follow-up history.

F. Technical and Device Data

IP address;
browser type and settings;
operating system;
app version;
device type and identifiers where applicable;
crash reports and logs;
language settings;
approximate location inferred from device or IP where applicable.

G. Usage and Analytics Data

pages visited and screens viewed;
clicks and search behavior;
session activity and feature usage;
campaign interactions;
referral paths and traffic source information;
and performance-related analytics.

H. Media and File Data

photos;
videos;
voice notes where enabled;
documents and attachments;
and other uploaded or submitted media.

I. Commercial and Program Data

referral records;
payout status;
affiliate or influencer records;
subscription records if introduced in the future;
commission-related data;
and partner-related records.

5. How We Collect Personal Data

We may collect personal data:

directly from you when you provide it;
automatically when you use XFede;
through cookies, SDKs, pixels, tags, logs, and similar technologies;
through your device or browser;
through chatbot and support interactions;
through forms and account registration;
from developers, brokers, owners, partners, affiliates, or referrers where relevant and lawful;
from public or market sources where lawful;
and from service providers acting on our behalf.

6. Why We Use Personal Data

We may use personal data for the following purposes:

to provide and operate XFede;
to create and manage accounts;
to respond to inquiries and requests;
to generate recommendations, rankings, and matches;
to personalize user experience;
to support property search, comparison, and follow-up;
to connect users with developers, brokers, owners, consultants, or partners;
to manage watchlists, saved preferences, and bookings;
to operate listing, lead, referral, influencer, affiliate, and partner flows;
to communicate with users;
to provide support and resolve complaints;
to detect, investigate, and prevent fraud, abuse, and misuse;
to monitor quality and improve our services;
to conduct analytics, reporting, attribution, and measurement;
to send service messages, alerts, and updates;
to send promotional communications where legally permitted;
to comply with legal and regulatory obligations;
and to establish, exercise, or defend legal rights and claims.

7. Legal Basis for Processing

Where applicable law requires a legal basis, XFede may rely on one or more of the following:

your consent;
performance of a contract;
steps taken at your request before entering into a contract;
compliance with legal obligations;
legitimate interests where permitted;
protection of vital interests;
and other lawful bases recognized under applicable law.

8. Communications and Marketing

XFede may contact you through phone, WhatsApp, SMS, email, push notification, in-app message, or similar channels, for purposes such as inquiry response, follow-up, booking coordination, support, recommendations, referral or payout updates, service updates, security notices, and where legally permitted, marketing communications.

You may opt out of promotional communications at any time using unsubscribe tools or by contacting us. However, XFede may still send essential service and transactional communications.

9. AI and Automated Processing

XFede may use AI and automated systems to help with recommendations, ranking, filtering, summaries, search assistance, support flows, content generation, and operational workflows.

These tools are used to improve speed, relevance, and user experience, but their outputs may not always be complete or accurate. Important decisions should not be made solely based on automated or AI-generated outputs without independent review.

10. Sharing of Personal Data

We may share personal data with:

affiliated companies;
developers, brokers, owners, consultants, and partners involved in your inquiry or request;
cloud hosting and infrastructure providers;
communications providers;
payment providers if applicable;
analytics and measurement tools;
customer support tools;
security and fraud prevention providers;
marketing and attribution providers where lawful;
advisors, lawyers, auditors, insurers, and consultants;
regulators, courts, law enforcement, and government authorities where required;
and buyers, investors, successors, or acquirers in connection with financing, merger, restructuring, sale, or transfer of business.

XFede does not sell personal data in a way prohibited by applicable law.

11. International Transfers

Your personal data may be processed in countries other than the country where you are located. Where personal data is transferred across borders, XFede will take reasonable contractual, organizational, and technical steps designed to support lawful processing and protection of that data.

12. Data Retention

XFede retains personal data only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, managing relationships, fraud prevention, compliance, dispute resolution, and legal defense.

As a general operational standard:

account and profile data may be retained while your account remains active and for a reasonable period afterward;
inquiry, support, lead, listing, referral, and booking data may be retained for up to 5 years where reasonably necessary;
logs and analytics data may be retained for shorter periods unless longer retention is needed for legal, security, or operational reasons.

Retention periods may be longer where required by law or necessary to establish, exercise, or defend legal claims.

13. Security

XFede uses reasonable technical, administrative, and organizational measures designed to protect personal data against unauthorized access, misuse, loss, destruction, alteration, or disclosure.

However, no platform, server, database, app, or transmission method is completely secure, and absolute security cannot be guaranteed.

14. Your Rights

Depending on applicable law, you may have the right to request:

access to your personal data;
correction of inaccurate or incomplete data;
deletion of certain data;
restriction of certain processing;
objection to certain processing;
withdrawal of consent where consent is relied on;
portability of data where applicable.

You may also have the right to complain to a competent authority where applicable.

To submit a privacy request, contact: privacy@xfede.com

15. Children

XFede is not intended for children under the age of 18, and we do not knowingly collect personal data from children without appropriate authorization where required by law.

16. Third-Party Links and Services

XFede may contain links to or integrations with third-party websites, apps, services, forms, messaging tools, maps, payment tools, or other services. Those third parties operate under their own privacy policies and terms. XFede is not responsible for their practices.

17. Cookies and Similar Technologies

XFede may use cookies, SDKs, pixels, local storage, tags, and similar technologies to support platform functionality, remember settings and preferences, measure traffic and performance, understand user behavior, improve services, and support marketing and attribution where legally permitted.

For more details, please review the XFede Cookie Policy.

18. Changes to This Policy

XFede may update this Privacy Policy from time to time. If we make material changes, we may update the Effective Date and publish the revised version on the platform. Your continued use of XFede after changes become effective may mean that your data will continue to be processed under the updated Policy, to the extent permitted by law.

19. Contact

For privacy questions, complaints, or requests, contact:

Privacy: privacy@xfede.com
Support: support@xfede.com
Legal: legal@xfede.com
Phone: +20 122 814 0061
Address: 15, 306 Street, Fifth Section, New Maadi, El-Basatin, Cairo, Egypt